---
title: "S.T.A.R. Newsletter: February 2017 Part II! - ARC"
description: Another couple weeks, another batch of excellent (and unsolicited) customer feedback! Part II of this month’s S.T.A.R. Newsletter includes exceptional jobs, exceeded expectations, and “WOWED” clients. Thanks to all the customers that continue to share their wonderful comments. It means a lot to us. We hope you enjoy these S.T.A.R. stories as much as we […]
image: https://blog.e-arc.com/hubfs/Imported_Blog_Media/DarkStar_newsletter_blog-1.jpg
---

[![ARC](https://blog.e-arc.com/hs-fs/hubfs/raw_assets/public/ARCDocumentSolutions_November2020/images/arc-logo.png?width=1000&height=47&name=arc-logo.png "ARC")](https://www.e-arc.com/)

- [Locations](https://www.e-arc.com/locations/)
- [Equipment & Supplies](https://shop.arcsupplies.com/store/default.aspx?Adsrc=ARC01)
- [Scanning & Imaging](https://www.e-arc.com/services/scanning/)
- [Printing Services](https://www.e-arc.com/services/scanning/#) 
    - 2020 Holiday Gifts & Graphics
    - [Cube Mate Desk Screens](https://www.e-arc.com/cubemate/)
    - [Return to Work COVID-19 Graphics](https://www.e-arc.com/return-to-work-covid-19-graphics/)
    - [School Graphics – COVID-19](https://www.e-arc.com/school-graphics-covid-19/)
    - [COVID-19 Customer Resources](https://www.e-arc.com/covid-19/)
    - [Order COVID-19 Signs](https://healthandwellnessposters.myprintdesk.net/DSF/SmartStore.aspx?SITEGUID=0af86288-83db-45dc-945f-3245fc8194f0#!/Storefront)
    - [Enterprise Customer Solutions](https://www.e-arc.com/enterprise-customer-solutions/)
    - [Office Backdrops](https://www.e-arc.com/office-backdrops-banner/)
    - [The ARC Print App](https://www.e-arc.com/arc-app/)
    - [Franchise Printing Services](https://www.e-arc.com/printing-solutions/franchise/)
    - [Color Prints](https://www.e-arc.com/printing-solutions/color-signage/)
    - [Construction Signage](https://www.e-arc.com/printing-solutions/construction-site/)
    - [DIY Design & Print Tool](https://www.e-arc.com/diy-design/)
    - [Digital Storefront](https://www.e-arc.com/services/digital-storefront/)
    - [Environmental Graphics](https://www.e-arc.com/printing-solutions/color-signage/)
    - [Small Format Color](https://www.e-arc.com/small-format-printing/)
    - [Mounting, Binding & Finishing](https://www.e-arc.com/services/binding-services/)
    - [Onsite Managed Print Services](https://www.e-arc.com/printing-solutions/managed-print-services/)
    - [Reprographics](https://www.e-arc.com/printing-solutions/reprographics/)
    - [Smart Color](https://www.e-arc.com/printing-solutions/smart-color/)
    - [Vehicle Graphics](https://www.e-arc.com/printing-solutions/color-signage/)
    - [Fabric Prints](https://www.e-arc.com/printing-solutions/soft-signage/)

- Quick Links 
    - [Return to Work COVID-19 Graphics](https://www.e-arc.com/return-to-work-covid-19-graphics/)
    - [COVID-19 Customer Resources](https://www.e-arc.com/covid-19/)
    - [Place Order](https://www.ishipdocs.com/FileTransfer/PrintFiles.aspx?data=SUlDL1jf5EsZSXVsgv3rBs9fd/z9rt9M0w+IU+V3VT4+M1Hy8jPnny3XwD8LpzUI24b0aVAyWNvR8C06g25uBg==)
    - [Pickup Order](https://www.ishipdocs.com/FileTransfer/PrintFiles.aspx?data=SUlDL1jf5EsZSXVsgv3rBs9fd/z9rt9M0w+IU+V3VT4xFEKqxtrYCegdgxU5bNhfX+GSqDRcV2mMRE50svK3zw==)
    - [Request Quote](https://www.ishipdocs.com/FileTransfer/PrintFiles.aspx?data=SUlDL1jf5EsZSXVsgv3rBs9fd/z9rt9M0w+IU+V3VT7DDiCt/v4AGnvoWE76+ac/5zXwcpSsH6MNGAE2gVK9o8dPdcRGUjtKmxD7tkxa0pw=)
    - [Send Files](https://www.ishipdocs.com/Filetransfer/TransferFiles.aspx)
    - [Track Orders](https://www.ishipdocs.com/FileTransfer/PrintFilesTracking.aspx)
    - [Order Supplies](http://shop.arcsupplies.com/store/default.aspx)
    - [Public Planroom](https://order.e-arc.com/arcEOC/ARCPlanRoom.aspx)
    - [MPS Client Portal](http://www.e-arc.com/equipment-service/)
    - [Locations](https://www.e-arc.com/locations/)
    - [International Locations](https://www.e-arc.com/locations/international-locations/)
    - [Credit Application](https://www.e-arc.com/arc-customer-credit-application/)
    - [COD Application](https://www.e-arc.com/arc-customer-cod-application/)

[Order Prints](https://www.ishipdocs.com/FileTransfer/PrintFiles.aspx)

[Locations](https://www.e-arc.com/location/)

- [Locations](https://www.e-arc.com/locations/)
- [Enterprise Customer Solutions](https://www.e-arc.com/enterprise-customer-solutions/)
- Managed Print Services 
    - [Managed Print Services](https://www.e-arc.com/printing-solutions/managed-print-services/)
    - [Savings Calculator](https://www.e-arc.com/printing-solutions/mps-savings-calculator/)
    - [Abacus – software](https://www.e-arc.com/printing-solutions/abacus/)
- Scanning & Imaging 
    - [Scanning and Document Management Services](https://www.e-arc.com/services/scanning/)
    - [Archives](https://www.e-arc.com/technology-solutions/archives/)
    - [HIPAA Compliant](https://www.e-arc.com/services/hipaa-compliance/)
- Design & Construction Solutions 
    - [3D Laser Scanning](https://www.e-arc.com/services/3d-laser-scanning/)
    - [3D Printing](https://www.e-arc.com/services/3d-printing/)
    - [Archives](https://www.e-arc.com/technology-solutions/archives/)
    - [BIM](https://www.e-arc.com/services/bim-and-rendering/)
    - [Drone Services](https://www.e-arc.com/services/drone/)
    - [Linking](https://www.e-arc.com/services/hyperlinking/)
    - [Productivity Suite](https://www.e-arc.com/design-and-construction-technology/)
    - [Project Closeout](https://www.e-arc.com/services/close-outs/)
    - [Project Management](https://www.e-arc.com/services/project-management/)
    - [SmartScreen](https://www.e-arc.com/services/smartscreen-displays/)
- Equipment & Supplies 
    - [Art & Drawing Supplies](http://shop.arcsupplies.com/store/c-8-art-drawing.aspx?Adsrc=ARC01)
    - [Drafting Furniture](http://shop.arcsupplies.com/store/c-5-furniture.aspx?Adsrc=ARC01)
    - [Drafting Supplies](http://shop.arcsupplies.com/store/c-1-drafting.aspx?Adsrc=ARC01)
    - [Filing & Storage](http://shop.arcsupplies.com/store/c-3-filing-storage.aspx?Adsrc=ARC01)
    - [Measuring Tools](http://shop.arcsupplies.com/store/c-6-measuring.aspx?Adsrc=ARC01)
    - [Office Supplies](http://shop.arcsupplies.com/Store/c-4-office.aspx?Adsrc=ARC01)
    - [Paper & Printing Supplies](http://shop.arcsupplies.com/Store/c-7-paper-printing.aspx?Adsrc=ARC01)
    - [Printers, Plotters & Scanners](http://shop.arcsupplies.com/store/c-908-equipment.aspx?Adsrc=ARC01)
    - [SmartScreens](http://shop.arcsupplies.com/store/c-912-smartscreens.aspx)
- Software 
    - [Abacus](https://www.e-arc.com/printing-solutions/abacus/)
    - [SkySite](https://www.skysite.com/)
- [Green Initiative](https://www.e-arc.com/green-initiative/)
- About us 
    - [About Us](https://www.e-arc.com/about-us/)
    - [Careers](https://jobs.jobvite.com/arc/jobs/)
    - [Contact Us](https://www.e-arc.com/contact-us/)
    - [Customers](https://www.e-arc.com/customers/)
    - [Ethics & Compliance](https://www.e-arc.com/ethics-compliance/)
    - [Investors](https://ir.e-arc.com/investors/overview/default.aspx)
    - [Locations](https://www.e-arc.com/location/)
    - [Press Releases](https://www.e-arc.com/press-release/)
- Contact us 
    - [Corporate offices](https://www.e-arc.com/contact-us/)
    - [All Locations](https://www.e-arc.com/contact-us/#contact_form_section)
    - [Send us an email](https://www.e-arc.com/contact-us/#contact_form_section)
- Resources 
    - [Blog](https://www.e-arc.com/blogs/)
    - [Collateral](https://www.e-arc.com/collateral/)
    - [Customer Stories](https://www.e-arc.com/customer-story/)
    - [Customer Resources](https://www.e-arc.com/resources/)
    - [Green Initiative](https://www.e-arc.com/green-initiative/)
    - [Events](https://www.e-arc.com/events/)
    - [Videos](http://www.e-arc.com/video/)
    - [Webcasts](https://www.e-arc.com/webcasts/)

# S.T.A.R. Newsletter: February 2017 Part II!

### ARC| February 21, 2017 Subscribe to ARC's Blog

Another couple weeks, another batch of excellent (and unsolicited) customer feedback! Part II of this month’s S.T.A.R. Newsletter includes exceptional jobs, exceeded expectations, and “WOWED” clients. Thanks to all the customers that continue to share their wonderful comments. It means a lot to us. We hope you enjoy these S.T.A.R. stories as much as we did!

## 1. ARC Southern CA

I just want to once again thank this entire team for the exceptional job performed this week. We’ve accomplished a major milestone by successfully migrating all Irvine users to Abacus. This is a great way to start the year and I look forward to continued successes throughout our partnership.

Thank you!!

## 2. ARC Seattle

Thank you Erin so much for your help! And please thank your team too! You all are super heroes today!!

## 3. ARC Northern CA

Hi Ray,

Sorry I missed your call earlier. Yes, everything was great with our last order – Dorothy and Jeremy are always awesome to work with!

## 4. ARC Southern CA

I want to also call out how excellent it was to speak with Mitchell Caceres, he is very easy to speak with, and provides excellent customer service. He is patient and more than always willing to assist with discounts when we are requesting large and expensive copies. He should be noticed for his excellence, can you pass this on to his supervisor?

## 5. ARC Louisiana

Hi Scott,

I thought you’d like to see how nice the sign looks and John Pickens men’s Clothier! Our little corner of the store is shining brightly because of your masterful work!!! Thank you for getting it out so quickly for me.

Thanks!

## 6. ARC Colorado

Dan, Joe and Steven,

I would like to take this opportunity to express my gratitude to your staff, specifically Don Schmidt, who for the past couple of years has been consistently exceeding my expectations.  
 I cannot say enough about his positive attitude when I know he has a stressful job. He has ‘saved the day’ on a number of occasions for us. Despite any challenges on a given project, Don goes out of his way to assist me with technical questions, quality control and delivering within a tight timeframe. I know the Principals at Civitas have been consistently happy with Don and we recommend him to other out of town peers as well.

Thank you for your continued customer service all of these years, it has been a pleasure working with you all.

## 7. ARC Washington

Hi James:

I worked with Brenda Bowers quite a lot and I just wanted to say what a pleasure it is to work with her. She is always quick to respond to my requests and professional in her responses. As an example I was home ill last week, placed an order from home and she found the address for the Owner for me to send the requested documents to. She is fabulous and I hope you realize what an asset she is to ARC.

## 8. ARC No California

Ronald,

I cannot thank you enough for everything! I would love to speak with your boss about your great service, it is truly truly appreciated and I hope I can help you in the future – if I can!

## 9. ARC Northern California

Susan:

I wanted you to know that we had run into a bind with our Oce yesterday because a box of  
 toner was not left here for us we got set up and it ran out of toner so was not working . I  
 reached out to Ray Lira at ARC and he bent over backwards to get us the toner as soon as he  
 could. He doesn’t keep it in stock but called around and had some sent overnight. We really  
 appreciate people like him. Actually he always pulls through for us and we are grateful. Please  
 pass this along to his boss!

## 10. ARC Northern California

Good morning Alan,

Thank you so much. ARC is awesome!

I hope you’re having a nice day.

## 11. ARC Texas

I’d like to take a moment to share some very positive feedback to ARC regarding my experience having Marie Michaels as our assigned representative.

Since she has started, she has taken excellent care of our company’s needs and has been responsive, inclusive, honest in her dealings, and thoughtful about our current needs and future requirements. I feel that I can count on Marie to get in the middle of even the most difficult of situations, and be an advocate for \[us\] in not only our Sugar Land location, but all of our office locations.

## 12. ARC Southern California

Hi Kelly,

All I can say is that the Bid Proposal manuals look awesome! Everyone in our office was very impressed, and I’m sure our client will be WOWED!

I don’t think we can ever go back to the way we used to submit bids after this. 🙂

Thank you to you, and everyone involved for helping us pull this off. The proposals are on their way to Los Angeles by courier as we speak.

 

***About the S.T.A.R. (Special Thanks and Recognition) Newsletter:** We regularly receive a significant amount of unsolicited comments and feedback from our customers and partners. To celebrate those that take the time to say “thank you” and the great work of our team members, we’ll be posting some highlights here twice a month. We hope these stories stand as a testament to what we do the best: “offering exceptional services.*

[« Previous Post](https://blog.e-arc.com/blog/s-t-a-r-newsletter-february-2017) <https://blog.e-arc.com/blog/employee-spotlight-3-arc-goes-red-for-women>[Next Post »](https://blog.e-arc.com/blog/employee-spotlight-3-arc-goes-red-for-women)

## Search Blog

### Blog Categories

- [Printing (64)](https://blog.e-arc.com/tag/printing)
- [Technology (29)](https://blog.e-arc.com/tag/technology)
- [Construction (18)](https://blog.e-arc.com/tag/construction)
- [Company (11)](https://blog.e-arc.com/tag/company)
- [Facilities (2)](https://blog.e-arc.com/tag/facilities)
- [Equipment (1)](https://blog.e-arc.com/tag/equipment)

## Recent Posts

- ![Four Reasons to Centralize Your Print Infrastructure](https://blog.e-arc.com/hs-fs/hubfs/Abacus_general_image%20%20Mini.png?width=767&name=Abacus_general_image%20%20Mini.png)
  
  #### [Four Reasons to Centralize Your Print Infrastructure](https://blog.e-arc.com/four-reasons-to-centralize-your-print-infrastructure)
- ![ARC’s GSA Contract Makes the Impossible Possible](https://blog.e-arc.com/hs-fs/hubfs/Mini_gsa.jpg?width=767&name=Mini_gsa.jpg)
  
  #### [ARC’s GSA Contract Makes the Impossible Possible](https://blog.e-arc.com/arcs-gsa-contract-makes-the-impossible-possible)
- ![Three Reasons Top Companies Are Adding Print Rooms to the Their Offices](https://blog.e-arc.com/hs-fs/hubfs/minimasthead-133.jpg?width=767&name=minimasthead-133.jpg)
  
  #### [Three Reasons Top Companies Are Adding Print Rooms to the Their Offices](https://blog.e-arc.com/are-print-centers-dying)
- ![Three Reasons Top Companies are Abandoning Their Print Rooms](https://blog.e-arc.com/hs-fs/hubfs/minimasthead-135.jpg?width=767&name=minimasthead-135.jpg)
  
  #### [Three Reasons Top Companies are Abandoning Their Print Rooms](https://blog.e-arc.com/are-print-centers-dying-0)
- ![You Create, We Print - Custom Holiday Gifts & Displays](https://blog.e-arc.com/hs-fs/hubfs/Imported_Blog_Media/blog-img.png?width=767&name=blog-img.png)
  
  #### [You Create, We Print - Custom Holiday Gifts & Displays](https://blog.e-arc.com/blog/you-create-we-print-custom-holiday-gifts-displays)

### Blog Archive

- [August 2019 (8)](https://blog.e-arc.com/archive/2019/08)
- [April 2014 (5)](https://blog.e-arc.com/archive/2014/04)
- [February 2015 (5)](https://blog.e-arc.com/archive/2015/02)
- [August 2017 (5)](https://blog.e-arc.com/archive/2017/08)
- [April 2019 (5)](https://blog.e-arc.com/archive/2019/04)
- [May 2019 (5)](https://blog.e-arc.com/archive/2019/05)
- [January 2020 (5)](https://blog.e-arc.com/archive/2020/01)
- [February 2020 (5)](https://blog.e-arc.com/archive/2020/02)
- [April 2016 (4)](https://blog.e-arc.com/archive/2016/04)
- [December 2017 (4)](https://blog.e-arc.com/archive/2017/12)
- [November 2018 (4)](https://blog.e-arc.com/archive/2018/11)
- [January 2019 (4)](https://blog.e-arc.com/archive/2019/01)
- [February 2019 (4)](https://blog.e-arc.com/archive/2019/02)
- [June 2019 (4)](https://blog.e-arc.com/archive/2019/06)
- [September 2019 (4)](https://blog.e-arc.com/archive/2019/09)
- [October 2019 (4)](https://blog.e-arc.com/archive/2019/10)
- [November 2019 (4)](https://blog.e-arc.com/archive/2019/11)
- [March 2020 (4)](https://blog.e-arc.com/archive/2020/03)
- [May 2016 (3)](https://blog.e-arc.com/archive/2016/05)
- [February 2017 (3)](https://blog.e-arc.com/archive/2017/02)
- [June 2017 (3)](https://blog.e-arc.com/archive/2017/06)
- [October 2018 (3)](https://blog.e-arc.com/archive/2018/10)
- [December 2018 (3)](https://blog.e-arc.com/archive/2018/12)
- [March 2019 (3)](https://blog.e-arc.com/archive/2019/03)
- [July 2019 (3)](https://blog.e-arc.com/archive/2019/07)
- [April 2020 (3)](https://blog.e-arc.com/archive/2020/04)
- [February 2016 (2)](https://blog.e-arc.com/archive/2016/02)
- [October 2017 (2)](https://blog.e-arc.com/archive/2017/10)
- [January 2018 (2)](https://blog.e-arc.com/archive/2018/01)
- [February 2018 (2)](https://blog.e-arc.com/archive/2018/02)
- [June 2018 (2)](https://blog.e-arc.com/archive/2018/06)
- [August 2018 (2)](https://blog.e-arc.com/archive/2018/08)
- [September 2018 (2)](https://blog.e-arc.com/archive/2018/09)
- [December 2019 (2)](https://blog.e-arc.com/archive/2019/12)
- [August 2020 (2)](https://blog.e-arc.com/archive/2020/08)
- [October 2020 (2)](https://blog.e-arc.com/archive/2020/10)
- [November 2020 (2)](https://blog.e-arc.com/archive/2020/11)
- [January 2021 (2)](https://blog.e-arc.com/archive/2021/01)
- [February 2021 (2)](https://blog.e-arc.com/archive/2021/02)
- [March 2015 (1)](https://blog.e-arc.com/archive/2015/03)
- [January 2016 (1)](https://blog.e-arc.com/archive/2016/01)
- [March 2016 (1)](https://blog.e-arc.com/archive/2016/03)
- [December 2016 (1)](https://blog.e-arc.com/archive/2016/12)
- [March 2017 (1)](https://blog.e-arc.com/archive/2017/03)
- [May 2017 (1)](https://blog.e-arc.com/archive/2017/05)
- [September 2017 (1)](https://blog.e-arc.com/archive/2017/09)
- [November 2017 (1)](https://blog.e-arc.com/archive/2017/11)
- [March 2018 (1)](https://blog.e-arc.com/archive/2018/03)
- [May 2018 (1)](https://blog.e-arc.com/archive/2018/05)
- [July 2018 (1)](https://blog.e-arc.com/archive/2018/07)
- [May 2020 (1)](https://blog.e-arc.com/archive/2020/05)
- [July 2020 (1)](https://blog.e-arc.com/archive/2020/07)

See all

×

![newsletter image](https://blog.e-arc.com/hubfs/raw_assets/public/ARCDocumentSolutions_November2020/images/newsletter-image.png)

### Get the latest industry news!

---

 For information on designing, building and   
 operating structures, we invite you to join   
our community.

#### Solutions

- [Printing Services](https://www.e-arc.com/printing-solutions/color-signage/)
- [Managed Print Services](https://www.e-arc.com/printing-solutions/managed-print-services/)
- [Scanning & Imaging](https://www.e-arc.com/services/scanning/)
- [Equipment & Supplies](http://shop.arcsupplies.com/store/default.aspx)

#### Corporate

- [About Us](https://www.e-arc.com/about-us/)
- [Careers](https://jobs.jobvite.com/arc/jobs/)
- [Contact Us](https://www.e-arc.com/contact-us/)
- [Customers](https://www.e-arc.com/customers/)
- [Ethics & Compliance](https://www.e-arc.com/ethics-compliance/)
- [Investors](https://ir.e-arc.com/investors/overview/default.aspx)
- [Locations](https://www.e-arc.com/location/)
- [Press Releases](https://www.e-arc.com/press-release/)

#### Service Centers

- [Place Order](https://www.ishipdocs.com/FileTransfer/PrintFiles.aspx)
- [Track Order](https://www.ishipdocs.com/FileTransfer/PrintFilesTracking.aspx)
- [Send Files](https://www.ishipdocs.com/Filetransfer/TransferFiles.aspx)
- [Order Supplies](http://shop.arcsupplies.com/store/default.aspx)
- [Public Planroom](https://order.e-arc.com/arcEOC/ARCPlanRoom.aspx)

#### Resources

- [Blog](https://www.e-arc.com/blogs/)
- [Collateral](https://www.e-arc.com/collateral/)
- [Customer Stories](https://www.e-arc.com/customer-story/)
- [Customer Resources](https://www.e-arc.com/resources/)
- [Green Initiative](https://www.e-arc.com/green-initiative/)
- [Events](https://www.e-arc.com/events/)
- [Videos](https://www.e-arc.com/video/)
- [Webcasts](https://www.e-arc.com/webcasts/)

#### ARC Companies

- [ARC Facilities](https://www.arcfacilities.com/)
- [Riot Creative Imaging](https://www.riotcolor.com/)
- [SKYSITE Document Management](https://www.skysite.com/)

#### FOLLOW US

- <https://www.facebook.com/pages/ARC-Document-Solutions/174818889314709?ref=hl>
- <https://twitter.com/ARCDocSolutions>
- <https://www.linkedin.com/company/318884/>
- <https://www.youtube.com/user/ARCtvHD>
- <https://www.instagram.com/arcdocumentsol>

 ISO/IEC 27001:2013 Certified   |

[![GSA\_Schedule](https://blog.e-arc.com/hubfs/raw_assets/public/ARCDocumentSolutions_November2020/images/GSA_Schedule-_w_Contract.png)](https://www.e-arc.com/document-scanning-and-archiving/) [![GSA-Advantage](https://blog.e-arc.com/hubfs/raw_assets/public/ARCDocumentSolutions_November2020/images/GSA-Advantage_Color_only_2020.png)](https://www.gsaadvantage.gov/advantage/ws/search/advantage_search?searchType=1&q=19:5GS-03F-142DA)

© ARC Document Solutions, LLC 2020 All rights reserved. Various trademarks held by their respective owners.